Privacy Policy

Last Updated: September 1, 2023

EuroCover Insurance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

  • Contact information (such as name, email address, mailing address, and phone number)
  • Account information (such as username and password)
  • Transaction information (such as payment details, purchase history, and shipping information)
  • Profile information (such as preferences, product interests, and demographic information)
  • Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

  • Log information (such as IP address, browser type, operating system, referring pages, and access times)
  • Device information (such as device identifiers, location information, and mobile network information)
  • Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
  • Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

  • Register for an account
  • Place an order
  • Subscribe to a newsletter
  • Fill out a form
  • Participate in a survey or promotion
  • Contact customer service

2.2 Automated Collection

We automatically collect information using technologies such as:

  • Cookies: Small data files stored on your device
  • Web beacons: Small graphic images in web pages or emails
  • Analytics tools: Software tools that track user activities
  • Server logs: Records of website access and activities

2.3 Third-Party Sources

We may receive information about you from third-party sources such as:

  • Business partners
  • Marketing partners
  • Social media platforms
  • Public databases

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Provide Services

  • Process and fulfill your orders or requests
  • Create and maintain your account
  • Provide customer support
  • Facilitate communication between users (if applicable)

3.2 Improve Services

  • Develop new products and services
  • Enhance existing features and functionality
  • Analyze usage patterns and trends
  • Troubleshoot issues and debug problems

3.3 Marketing and Communication

  • Send promotional communications (with your consent where required)
  • Provide news and updates about our services
  • Deliver targeted advertisements
  • Measure the effectiveness of our marketing campaigns

3.4 Legal and Security

  • Verify your identity
  • Protect against fraudulent, unauthorized, or illegal activity
  • Enforce our terms, conditions, and policies
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

  • Payment processors
  • Customer service providers
  • Marketing partners
  • IT and system administrators
  • Analytics providers

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may share information to:

  • Enforce our policies and agreements
  • Protect our rights, privacy, safety, or property
  • Protect against legal liability

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of sensitive information
  • Secure networks and servers
  • Access controls and authentication procedures
  • Regular security assessments and audits
  • Employee training on data security practices

7. Your Rights and Choices

7.1 Access and Update

You may access, update, or correct your personal information by logging into your account or contacting us directly.

7.2 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email or by contacting us directly. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to your account or our ongoing business relations.

7.3 Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that some parts of our website may not function properly if you disable cookies.

7.4 Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access and receive a copy of your personal information
  • Right to rectify inaccurate or incomplete information
  • Right to erasure (the "right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

We are based in Denmark and process information in Denmark and other countries. If you are located outside Denmark, your personal information may be transferred to, stored, and processed in a country different from your country of residence. By using our website or services, you consent to the transfer of your information to countries outside your country of residence, including Denmark, which may have data protection rules that are different from those of your country.

For transfers from the European Economic Area (EEA) to countries not considered adequate by the European Commission, we have put in place appropriate safeguards, such as standard contractual clauses adopted by the European Commission, to protect your personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the "Last Updated" date at the top. In some cases, we may provide additional notice (such as adding a statement to our website's homepage or sending you a notification).

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:

EuroCover Insurance
Nørregade 41
1165 København, Denmark
Email: [email protected]
Phone: +45 3344 5566

For data protection inquiries specifically, you can contact our Data Protection Officer at [email protected].